Replies / Notifications

This chapter talks about the different formats used when replying to or sending an on-demand notification to a user.

Usage

On-demand

user = User.first
user.notification.text "Hello!"
user.notification.typing 1.second
user.notification.text("How are you today?")
user.notification.send()

As Reply in the Conversation

Using the @reply instance, accessible from any action block in a context or in the callbacks from the Conversation class.

class MainContext < Conversation

  def blocks

    intent "greeting" do
    
      @reply.text "Hello!"
      @reply.typing_on(2)
      @reply.quick_reply(
        "How are you today?",
        [
          {
            title: "I'm good",
            payload: :good
          },
          {
            title: "Had better days",
            payload: :bad
          }
        ]
      )
      
    end
  
  end

end

For this case, the call to the send() method is not necessary, since it's a reply within the conversation, therefore the framework will do it automatically.

Notification Formats

In Kogno, we try to unify as many formats as possible, in order to allow developers to write a unified code for a cross-platform conversational application.

FormatDescriptionPlatforms

Text message

All

Text message with one or more buttons.

All

Text message with one or more buttons below.

All

Calls to each platform with raw params.

All

Multiple choice list.

WhatsApp

Carrousel images, title, description, link, among others.

Messenger

Url with image, title and description.

All

Pause for X seconds.

All

Sends an image.

All

Sends a video.

All

Message in HTML format.

Telegram

Message in Markdown format.

Telegram

Contact information.

WhatsApp & Telegram

Sends a location.

WhatsApp & Telegram

Request for subscription to recurring notifications in Messenger.

Messenger

The generic template from Messenger.

Messenger

WhatsApp media message template.

WhatApp

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